Privacy Policy

01 Introduction

This Privacy Policy describes how eMviasoft Ltd ("we", "us", or "our") collects, uses, and protects information when you use the Guesthouse Butler mobile application (the "App"). By downloading, installing, or using the App, you agree to the practices described in this policy.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and other applicable data protection laws.

02 Privacy-First Design — Local Storage Only

Guesthouse Butler is designed with privacy as a core principle. The App operates primarily as a local-only application:

• All your data is stored locally on your device using an encrypted SQLite database.
• No data is transmitted to our servers or any third-party servers without your explicit action.
• We do not have access to your data; only you do.
• If you uninstall the App, all locally stored data is permanently deleted from your device.

This means we, eMviasoft Ltd, do not collect, store, or process your personal property management data on our servers.

03 Information You Provide and Store Locally

When using the App, you may enter the following information, which is stored exclusively on your device:

3.1 Account Information

• Name
• Email address
• Phone number
• Password (stored as a hashed value, never in plain text)

3.2 Property Information

• Property names, addresses, and descriptions
• Property characteristics (rooms, amenities, capacity)
• Photos of properties (if you choose to add them)

3.3 Reservation Information

• Guest names and contact details (entered by you)
• Check-in and check-out dates
• Pricing and payment status
• Reservation notes

3.4 Operational Data

• Stock and consumables tracking (towels, linen, supplies)
• Expense records and financial data
• Cleaning and maintenance schedules

04 Device Permissions

The App requires the following permissions on your device:

4.1 Notifications

The App requests permission to send local notifications to remind you about upcoming reservations, cleaning schedules, and stock alerts. These notifications are generated locally on your device and are not sent through our servers. You can disable notifications at any time in your device settings.

4.2 Photo Library / Camera Access

If you choose to add photos to property listings, the App requires access to your photo library or camera. Photos are stored locally on your device and are never uploaded to our servers.

4.3 Local Storage

The App stores its database file locally on your device. This is necessary for the core functionality of the App.

05 Data Transmission and Third Parties

We do not transmit your operational data over the internet. The App does not include cloud synchronization, online backup, or any feature that uploads your property, reservation, or guest data to remote servers.

The only network communication that may occur is:

• Subscription payment processing through the official app store (Apple App Store or Google Play Store), which is governed by their respective privacy policies.
• Optional crash reporting or analytics, only if you have explicitly opted in.

06 Subscription and Payment Information

Subscription purchases are processed exclusively through the Apple App Store or Google Play Store. We do not collect or store payment card details. The app stores receive and process all payment information according to their own privacy policies:

• Apple App Store: www.apple.com/legal/privacy
• Google Play Store: policies.google.com/privacy

We may receive limited subscription status information from the app stores (e.g., active/inactive subscription) to verify your access to premium features.

07 Legal Basis for Processing (GDPR)

To the extent that any processing of personal data occurs, the legal basis is:

• Performance of a contract — to provide the App and its features to you (Article 6(1)(b) GDPR).
• Legitimate interest — to maintain and improve the App, prevent fraud, and ensure security (Article 6(1)(f) GDPR).
• Consent — for any optional features you explicitly enable (Article 6(1)(a) GDPR).
• Legal obligation — to comply with applicable laws (Article 6(1)(c) GDPR).

08 Your Rights Under GDPR

Since your data is stored locally on your device, you have full and direct control over it at all times. Additionally, under GDPR you have the following rights:

• Right of access — request a copy of any personal data we may hold about you.
• Right to rectification — correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — request deletion of your data; you can do this directly by uninstalling the App or clearing app data.
• Right to restrict processing — limit how your data is processed.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interest.
• Right to withdraw consent — at any time, where processing is based on consent.
• Right to lodge a complaint — with the Bulgarian Commission for Personal Data Protection (CPDP) or your local supervisory authority.

To exercise any of these rights, contact us at info@guesthousebutler.com.

09 Children's Privacy

The App is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

10 Data Security

We take reasonable technical and organizational measures to protect data within the App:

• Passwords are stored as cryptographic hashes (never in plain text).
• The local database is protected by your device's operating system security.
• We recommend using device-level security (PIN, biometrics, encryption).

However, no method of electronic storage is 100% secure. You are responsible for protecting your device and login credentials.

11 Data Retention

Data is retained on your device for as long as you keep the App installed. To delete all data:

• Uninstall the App from your device, or
• Use the device settings to clear app data, or
• Use the in-app option to delete your account (if available).

12 International Data Transfers

Since data is stored locally on your device, no international transfers occur as part of the App's core functionality. Any data processed by Apple, Google, or other third-party service providers may be transferred according to their respective policies.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the App. We encourage you to review this policy periodically.

14 Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Supervisory Authority: Commission for Personal Data Protection of the Republic of Bulgaria (CPDP), 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria. Website: www.cpdp.bg